Red Lion Books places a great deal of importance on customer privacy

Red Lion Books is committed to protecting the privacy of our customers and those using our website site. We respect the confidentiality of the personal information which our customers provide us with. This policy covers the information we collect from you to process orders, provide services, such as our loyalty scheme, and for marketing purposes.

Red Lion Books will never sell personal information under any circumstances and will never share personal information with third parties unless strictly necessary in order to provide services to you or to fulfil your order. We never store credit card details or any other financial information.

We use the information we collect to serve our customers in the following ways:


 Customer Orders

When an order is placed in the shop the information needed to complete it is transferred to our Customer order system. We mostly only need to know your name and a means to contact you. This can be a phone number or email address. If you wish to have a book delivered then we will also need your address.  This information enables us to fulfil your order and keep you informed of the progress of your order. We do hold details of customers order history as this can often help with future orders. This information is stored electronically on a securely protected and encrypted hard drive. If you wish to have your details removed after completion of your order, please contact


Loyalty Card

If sign up for a Red lion Books loyalty card we will ask if you would like also like to join our mailing list in which case we will need your email address. However, you may hold our loyalty card without joining the mailing list, in which case the only details we hold to administer the loyalty card scheme is your name and loyalty card number. We store this information securely on a protected and encrypted hard drive.


 Mailing List

If you sign up to receive Red Lion Books email newsletter we will only ask for your name and email address. We will then send you periodic newsletters containing book news, invitations to author events, promotions and competitions.

To deliver our newsletter we use a third-party provider Mail Chimp, who hold your email address at a secure location. We use Mail Chimp software to help gather statistics on opening rates and clicks on links, which help us monitor and improve our communications. Individuals can unsubscribe at any time from newsletters by clicking the unsubscribe link contained at the foot of each newsletter.

You can view Mail Chimp’s privacy and security notice at



Visitors to or website are tracked using Google Analytics, which collects statistical data and details of visitor patterns. Data used includes your IP address and locality and time spent visiting different pages of our website. None of this information uses, or requires the use, of personal information and is processed in a way that does not identify individuals. We do not make any attempts to find out the identities of individuals visiting our website. Our website also uses cookies which are small pieces of information that are stored by your browser on your computer’s hard drive. . Red Lion Books website uses cookies to improve your use of the site and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information. If you want to prevent the use of cookies, you can disable them within your browser. Full details of how cookies are used on this website are outlined here