Our Privacy Policy

Red Lion Books places a great deal of importance in customer privacy.

Red Lion Books is committed to protecting the privacy of our customers and those using our website site. We respect the confidentiality of the personal information which our customers provide us with. This policy covers the information we collect from you to process orders, provide services, such as our loyalty scheme, and for marketing purposes.

Red Lion Books will never sell personal information under any circumstances and will never share personal information with third parties unless strictly necessary in order to provide services to you or to fulfil your order. We never store credit card details or any other financial information.

We use the information we collect to serve our customers in the following ways:


 Customer Orders

When an order is placed in the shop the information needed to complete it is transferred to our Customer order system. We mostly only need to know your name and a means to contact you. This can be a phone number or email address. If you wish to have a book delivered then we will also need your address.  This information enables us to fulfil your order and keep you informed of the progress of your order. We do hold details of customers order history as this can often help with future orders. This information is stored electronically on a securely protected and encrypted hard drive. If you wish to have your details removed after completion of your order, please contact us@redlionbooks.co.uk


Loyalty Card

If sign up for a Red lion Books loyalty card we will ask if you would like also like to join our mailing list in which case we will need your email address. However, you may hold our loyalty card without joining the mailing list, in which case the only details we hold to administer the loyalty card scheme is your name and loyalty card number. We store this information securely on a protected and encrypted hard drive.


 Mailing List

If you sign up to receive Red Lion Books email newsletter we will only ask for your name and email address. We will then send you periodic newsletters containing book news, invitations to author events, promotions and competitions.

To deliver our newsletter we use a third-party provider Mail Chimp, who hold your email address at a secure location. We use Mail Chimp software to help gather statistics on opening rates and clicks on links, which help us monitor and improve our communications. Individuals can unsubscribe at any time from newsletters by clicking the unsubscribe link contained at the foot of each newsletter.

You can view Mail Chimp’s privacy and security notice at https://mailchimp.com/legal/privacy/.



Visitors to or website www.redlionbooks.co.uk are tracked using Google Analytics, which collects statistical data and details of visitor patterns. Data used includes your IP address and locality and time spent visiting different pages of our website. None of this information uses, or requires the use, of personal information and is processed in a way that does not identify individuals. We do not make any attempts to find out the identities of individuals visiting our website. Our website also uses cookies which are small pieces of information that are stored by your browser on your computer’s hard drive. . Red Lion Books website uses cookies to improve your use of the site and to enhance our site according to the preferences of our customers. Our cookies do not contain any personally identifying information. If you want to prevent the use of cookies, you can disable them within your browser.


Your Rights and Information Requests

You have several rights, which we will endeavour to adhere to, and we will aim to respond to information requests within one month. Please note that we will need to ask for valid proof of identification before proceeding with any requests. Your rights are detailed below:

•           RIGHT TO BE INFORMED – Individuals should be informed of how their data is collected, stored and processed in a clear, accessible way (the purpose of this Privacy Statement)

•           RIGHT OF ACCESS – Individuals can request access to a copy of their data in electronic form and details of how it is processed

•           RIGHT TO RECTIFICATION – Individuals are entitled to have their data corrected if it is inaccurate or incomplete

•           RIGHT TO ERASURE – Also known as ‘the right to be forgotten’, this permits individuals to request the deletion of their data

•           RIGHT TO RESTRICT PROCESSING – Individuals can request a halt on processing if they object to accuracy or purpose but you can still hold the data until resolved (this would be an immediate action by us)

•           RIGHT TO DATA PORTABILITY – Individuals can request their data in a suitable digital format, sent either directly to them or to a third party

•           RIGHT TO OBJECT – Individuals can object to the processing of their data


Who to contact

We want to make sure that your personal information is accurate and up-to-date, and you may ask us to correct or remove information at any time. If you wish to exercise any of your rights in relation to the data we hold about you, as listed above, then please do not hesitate to get in touch by contacting Peter Donaldson on peter@redlionbooks.co.uk who is acting as SIRO (Senior Information Rights Owner).

You also have the right to lodge a complaint with the Information Commissioners Office (ICO) if you believe your data has been processed in a way that does not comply with data protection. You can do so by calling the ICO helpline on 0303 123 1113 or via their website at https://ico.org.uk

This Privacy Policy is effective from 1st May 2018. Updates to the policy may be made from time to time and any changes made will always be included on this web page. If you have any concerns about Red Lion Books’ use of your data you are encouraged to check this page for any changes.

Red Lion Books is the trading name of Red Lion Books Ltd, 125 High Street, Colchester, Essex CO1 1SZ